Add customers, manage profiles, and track interactions across all your ventures. Link client records to invoices, quotes, and expenses — and sync seamlessly between the iOS app and the web CRM.
Create customer records in seconds with intuitive fields
Store contact info, notes, and business allocations
Track calls, emails, invoices, and quotes
Manage clients across all your businesses
From adding customers to tracking relationships—streamline your CRM workflow
Add customers with essential details, allocate to a business, and capture notes — perfect for linking to invoices and quotes later.
Monitor all your clients from a centralized dashboard. Filter by business, last activity, or status to take action fast.
Watch how business owners create professional invoices, track expenses, and manage multiple businesses — all from one app rated 5 stars.
Join the UK's highest rated invoice app
Let smart prompts keep your CRM clean and actionable
Prevent duplicate customers with intelligent matching of names, emails, and phone numbers
Auto-suggest missing fields and format validation for clean data
Highlight clients with recent activity or unpaid invoices for quick follow-up
Auto-group customers by activity, spend, or business
Know your customers and grow relationships that drive revenue
See recent activity, outreach cadence, and follow-up reminders
Understand top customers by invoice totals and repeat business
Create targeted lists for campaigns and account management
Track invoices, quotes, and payments associated with each client
Managing client relationships shouldn't require expensive enterprise software or hours of data entry. BillMate's built-in CRM is designed specifically for UK freelancers, tradespeople, contractors, and small business owners who need to keep track of customers without the complexity of tools like Salesforce or HubSpot.
Every client you add to BillMate becomes a living record — not just a name and phone number. Their full invoice history, quote history, payment status, file attachments, and custom notes are all accessible from one profile. When a past customer calls back for more work, you see exactly what you did for them last time, what you charged, and any notes you made — without searching through emails or paperwork.
For business owners running multiple companies, BillMate's multi-business CRM is a standout feature. Each business profile maintains its own completely separate client list — your plumbing customers never appear alongside your property management tenants. You switch between businesses in one tap, and every invoice, quote, and communication goes out from the correct brand automatically.
The real power is in how client data connects to everything else. When you create an invoice or quote, BillMate auto-populates the client's details. When you track expenses, you can allocate them against a client or project. The global dashboard shows you your top clients by revenue, who has outstanding payments, and which relationships need attention — all in real time across your iOS app and web dashboard.
Whether you're an electrician logging fuse board specs per property, a hairdresser recording colour formulas per client, or a photographer attaching mood boards to each brief — BillMate's CRM adapts to how you actually work. Import your existing contacts from your phone or CSV in minutes, and export your full client database to Xero, QuickBooks, Sage, or FreeAgent whenever your accountant needs it.
All client data is protected with bank-level 256-bit SSL encryption and is fully GDPR compliant. Your records sync between devices automatically — add a client on your iPhone at a job site and it appears on your web dashboard before you've driven home. BillMate's CRM is included on all subscription plans starting from just £3.99/week.
Manage customers on the web with pro templates, live activity tracking, and seamless sync with the iOS app.
See how entrepreneurs are mastering client relationships with BillMate
"The client management in BillMate is seamless. I can add a new lead on my iPhone while walking out of a meeting, and my assistant sees it instantly on the web."
"Managing clients across my three different agency brands was a nightmare until BillMate. Now everything is segmented perfectly."
"I love the 'Recent Activity' tracking. It reminds me who I haven't spoken to in a while. Great for keeping relationships warm."
"The ability to attach notes and files to client profiles is a lifesaver. I never lose track of project requirements now."
"Simple, fast, and effective. Adding customers takes two seconds. The map integration for addresses is really handy for my site visits."
"Finally, a CRM that doesn't feel like a spreadsheet. It's actually enjoyable to use and my client data has never been cleaner."
"The sync between the app and the web dashboard is instantaneous. It's improved our team's response time to client queries significantly."
"We moved from a complex enterprise CRM to BillMate. It does exactly what we need—manages clients and invoices—without the bloat."
"I manage clients for three different businesses and BillMate keeps every contact, note, and invoice history completely separate. It's incredibly organised."
"Having all my customer details in one place means I never turn up to a job without knowing the full history. The client notes feature is spot on."
"I track my regular class members and my private clients separately. The client profiles show me everyone's payment history at a glance."
"The search is lightning fast. I can pull up any customer's details and invoice history in seconds, even when I've got hundreds of contacts."
"I onboard new clients straight into BillMate now. Their details, project scope, and payment terms are all in one profile. So much cleaner than spreadsheets."
"When a past customer rings back for more work, I can see exactly what we did for them last time. Makes me look really on the ball."
"I keep notes on every client's preferences — flavours, allergies, design ideas. When they come back for their next order, I already know what they like."
"The client profile page shows invoices, quotes, and notes all in one view. No clicking through five different screens like my old CRM."
"I recommend BillMate to every client who asks about CRM. It's simple enough for a sole trader yet powerful enough for someone managing dozens of customers."
"I've got 200+ regular customers across my residential and commercial rounds. BillMate keeps them all neatly separated with full contact details and payment status."
"The client database is clean and fast. I can filter by business, search by name, and see who's got outstanding invoices in seconds. Really well thought out."
"I note down boiler models, service dates, and warranty info on each customer profile. When they call back, I've got everything to hand."
"I track each dog's breed, temperament, and grooming preferences against their owner's profile. My regulars love that I remember the little details."
"I track each pupil's progress in the client notes. When a student's parent asks how they're doing, I can give them a proper update straight from the app."
"My client profiles are like mini project files. I can see the brief, every invoice, and all my design notes without leaving the app."
"When a customer calls, I pull up their profile and I know exactly where we left off. No more awkward 'remind me what we quoted you' conversations."
"I store parent contact details, student goals, and session notes all in one place. It's basically a teaching CRM. Brilliant for staying organised."
"I log vehicle reg, make, model, and service history against each customer. When they phone again, I already know their car inside out."
"I note colour formulas, cut preferences, and appointment history for every client. They think I've got a photographic memory — it's just BillMate."
"The address field with map integration is class. I can see exactly where the job is and pull up directions straight from the client profile."
"I track each client's nail preferences and allergies. The notes sync across my phone and tablet so I've always got their info when I need it."
"I photograph before-and-after shots and attach them to the client profile. Great for showing new customers what we can do and for my own records."
"I record treatment notes, pressure preferences, and any medical conditions for each client. It makes every session feel personal and considered."
"My client list for DJ bookings and studio work are kept totally separate. I can see at a glance who's booked, who's paid, and who needs chasing."
"I store emergency contacts, dietary needs, and pick-up permissions in each child's parent profile. It's become my go-to reference for everything."
"I log camera models, IP addresses, and site plans against each client. When they need maintenance, I've already got all the technical details ready."
"I've tried expensive CRM tools and BillMate does 90% of what they do for a fraction of the cost. The client management is genuinely excellent."
"I'm not a CRM person — I just need to know who my customers are and what I've done for them. BillMate makes that dead simple."
"I store client measurements, fabric preferences, and mood boards in each profile. When they reorder, I can reference everything from last time."
"Repeat customers are my bread and butter. BillMate shows me their full order history so I can offer the right size skip straight away."
"I keep session notes, goals, and progress milestones in each client's profile. It means every coaching session picks up exactly where we left off."
"I log what treatment was used at which property and when the follow-up is due. BillMate keeps all my client records tidy and accessible on the road."
"I store foundation shades, skin type notes, and look references for every bride. On the wedding morning, I've got their perfect look ready to go."
"Each student has a profile with their skill level, lesson plan, and payment history. The parent's contact details are right there too. Everything in one place."
"I track dietary requirements, venue details, and menu choices per event in each client profile. Come event day, I'm fully prepped without hunting through emails."
"I photograph the site, note the measurements, and save it all to the client profile before I even leave. When I write the quote later, everything's there."
"I track each editor's preferred word count, style guide, and payment terms. When I pitch or submit, I never have to dig through old emails for the details."
"I note tree species, site access issues, and TPO details on each property. When I go back for seasonal work, I'm fully prepared without a site visit."
"Each client has their alarm codes, key safe numbers, and cleaning preferences saved. My staff can check the details before they arrive. Really professional."
"I keep things simple — customer name, number, job history. BillMate doesn't force me to fill in fields I don't need. That's why I stick with it."
"Patient treatment notes, referral sources, and session frequency — all tracked per client. It's become an essential part of running my practice."
"I record inventory lists, access restrictions, and floor plans for every move. When the team arrives on the day, they know exactly what to expect."
"I track wholesale buyers and direct customers separately. Knowing each buyer's reorder patterns helps me plan my production runs better."
"Repeat customers are my business. Being able to see every job I've done for someone — what I charged, what materials I used — is invaluable."
"Each dog has notes under their owner's profile — lead type, recall reliability, who they get on with. My walkers check the app before every pick-up."
"I used to save customer numbers in my phone contacts like a caveman. BillMate gives me proper records — address, job history, payment status, the lot."
"Client records for my NHS work and private practice are completely separate. The data isolation gives me confidence that nothing gets mixed up."
"I track regular collection points, delivery preferences, and billing contacts for each business client. It makes my daily round much smoother."
"Session goals, progress notes, and parent feedback all stored neatly in each child's profile. It's made my annual reviews so much quicker to prepare."
"I note glass types, frame specs, and measurements for each property. When a customer calls about a warranty issue, I can pull it all up instantly."
"I track injuries, modifications, and attendance for each member. The client notes mean I can personalise every class without relying on memory."
"I record chimney type, last sweep date, and any issues found for every property. Annual reminders are easy because the data's all there."
"Each landlord and each tenant has their own profile. I can see the full relationship chain — who owns what, who rents where, and every invoice in between."
"I save reference images, placement notes, and ink colours in each client profile. When they come back for more work, I've already got the context."
"I manage contacts for four directors across different industries. BillMate keeps each client list separate but lets me search across all of them at once."
"I track each client's brand guidelines, preferred formats, and delivery specs in their profile. It means zero back-and-forth at the start of every project."
"Each client's colour formula, cut style, and product preferences are in their profile. I check it in the car before I knock on the door. Always prepared."
"I log fuse board specs, circuit layouts, and test results against each property. The client record is basically my site file. Proper useful."
"I track wholesale buyers across four online shops. BillMate shows me each buyer's order history and total spend, which helps me prioritise my VIP clients."
"I note paint colours, wallpaper codes, and finish types for every room I do. When the customer wants a touch-up two years later, I've got the exact details."
Common questions about managing your customer database
Yes — you can import contacts directly from your phone's address book with one tap, or upload a CSV file via the web dashboard to populate your entire client database instantly. BillMate maps common fields like name, email, phone, and address automatically, so you don't need to manually reformat anything — your full client list is ready to use within minutes of signing up.
No — BillMate allows unlimited client records on all paid plans across every business profile you create, so you'll never hit an artificial cap as your customer base grows. Whether you manage 10 clients or 10,000, the CRM performs the same way with instant search, filtering by business, and quick access to any client's full history of quotes, invoices, and payments.
Yes — if you run multiple companies, each business profile has its own completely separate client list with no crossover, so your plumbing clients never appear alongside your property management tenants. This means every invoice, quote, and communication goes out from the correct brand with the right logo, payment details, and contact information automatically.
Yes — you can add new clients, edit existing profiles, add notes, and even create invoices while completely offline, which is essential for tradespeople working on remote sites with no signal. The moment you reconnect to WiFi or mobile data, BillMate automatically syncs every change to the cloud and your web dashboard, so nothing is ever lost.
Yes — you can attach contracts, project briefs, site photos, floor plans, signed agreements, or any other document directly to a client's CRM profile, keeping everything in one secure and searchable place. This means when you need to reference a signed quote or check a site access note six months later, it's right there on the client record without digging through emails or folders.
Your client data is protected with bank-level 256-bit SSL encryption both in transit and at rest, and all records are automatically backed up to secure cloud servers so you never lose a contact, note, or document. BillMate is fully GDPR compliant — your client information is never shared with any third party, and you retain complete ownership and control over every record in your CRM at all times.
Yes — you retain full ownership of your data and can export your complete client list to CSV or Excel formats at any time from the web dashboard, including all contact details, notes, and associated invoice history. The exports are compatible with all major UK accounting software including Xero, QuickBooks, Sage, and FreeAgent, and are also perfect for mail merges, marketing campaigns, or migrating to another platform.
Yes — on the iOS app you can grant permission to access your phone's address book, making it easy to pull existing client details into BillMate without any manual typing. When you start creating an invoice or quote, the app suggests matching contacts from your phone so you can add a new CRM record in seconds with their name, number, email, and address already filled in.